First Day at fido fido FAQs

Remember your first day at camp? Visiting fido fido for the first time can be similar for your pup. New friends, sights and sounds. We strive to make the experience as safe, comfortable and fun as possible. Here are some FAQ’s.

  • Yes, if your pup wants to participate in nature walks or other activities that are away from the property.

  • Yes, all pups are required to either be on a leash, in a carrier or in your arms when entering or exiting the building.

  • Yes! We welcome treats and food, as long as they’re labeled and in a sealed bag per feeding. We do not accept rawhide or animal bones. We strongly encourage pet parents to bring their own food when their pet stays with us. This helps ensure your dog is more likely to eat and reduces the risk of any stomach issues.

  • House food is an extra fee per feeding and can be requested at check in.

  • We discourage bringing beds from home. We provide blankets and standard beds free of charge. If you choose to bring in a bed, there is a laundry service fee of $15 per item per day.

  • Yes, but only pills and topical medicines. We do not do insulin shots. Prescribed medications should be brought in the original container and cannot be put in food bags. The medication administration fee is $8.00 per day.

  • Please refrain from bringing toys. If you are concerned about your dog being bored or anxious—please speak to our front desk team about the activities available. We keep them busy!

Policy FAQs

  • At fido fido, we pride ourselves on offering quality, customizable service. If your pup isn’t comfortable in a group setting, we can provide them with the space they need to play and thrive as long as they’re friendly with our staff. For solo playtime, we offer a solo dog fee of $15 per day or a solo pup boarding package for $30 per day. We’re here to make sure your pup has the best experience possible!

  • Yes! If your dog is new to our facility, we offer an Observation Day to assess their comfort and behavior. The Observation Day fee is $35, and upon passing, your dog will receive their second day of daycare free. Please note, this Observation Day is not required for bathing appointments. We’re excited to meet your dog and provide them with a positive experience!

  • Please speak to our front desk representative about pups with medical concerns. We will do our best to accommodate you but will give you our honest assessment of whether it is something we can handle. Situations will be reviewed on a case-by-case basis.

  • No. We only administer pills, chews, drops, tablets, liquids, and ointments.

  • We will accept puppies that are at least 6 months of age, have received their vaccinations and have been cleared by their vet for group play.

  • Our canine guests must have current vaccines for Rabies, Bordetella, and Distemper (DHLPP). We encourage Bordetella every 6 months. The Canine Influenza vaccination is not currently required.

  • Yes, we strongly encourage you to protect your dog from fleas and ticks. If your dog is found to have fleas or ticks while in our care, we will administer a medicated bath at your expense.

  • No, we ask you wait 48 hrs between appointments. If it is necessary then there is a $15 dayboarding fee applied to the stay.

  • No. If your pup is in heat, she is not allowed in the facility. If she goes into heat while in our care, she will be enrolled in solo play and a daily special handling fee will be applied.

  • In most cases, no. The safety and health of your pup is most important to us. If your pup is known to get sick while boarding or tries to escape by chewing and scratching their enclosure or our fencing, you may be charged a fee for damages if excessive. The property damage fee is a flat fee STARTING at $50. If your pup must be moved to a different room due to anxiety, the change in room rate will be reflected on your final bill and you will be notified.

  • While we don’t use crates for overnight boarding—we sometimes use them in the course of a day for daycare breaks or during spa services. We do not accept dogs who are reactive to being in any enclosures.

  • If your dog has had a recent medical procedure or communicable disease, she needs to be cleared by a vet before the stay. We will need a written statement from your vet stating that it is safe for your pet and for other pets we serve.

  • If an injury occurs while in our care, we contact the pet parent or the emergency contact by phone, text or in app messaging within 3 hours of said incident. Depending on the seriousness of the injury, we may seek emergency services. There may be charges/fees associated with incidents. The owner will be notified of any fees incurred.

  • As a boutique style hotel for dogs, we limit the number of dogs we serve to ensure the best experience for you and your pup. In order for us to best serve our clients, fido fido has a 48-hour boarding cancellation policy. If you cancel your appointment within 48 hours of your appointment day a $25 cancellation fee will apply and your deposit for that stay will be credited back to your account for future use. Any charges incurred according to our policies will be billed to the card on file on the same day.